We cannot guarantee delivery dates at this time.

We recommend ordering early or by Friday, 12/13 for the best likelihood that your package will arrive by 12/23.

We ship our ice cream via Ground or 2-Day Air service, depending on the shipping address. Each order is packed in an insulated box with enough dry ice to keep your treats frozen for up to two days in transit. Delivery timelines may be extended during holidays or due to unforeseen circumstances.

• Ice cream is shipped Monday – Thursday. Orders typically ship 1-4 business days after order placement. Transit typically takes 1-2 days. 
• Timelines may be extended due to holidays. Please allow for an additional 2-3 business days to process your order.
• Please keep in mind that we do not ship ice cream over the weekends.  
• Once your order has been fulfilled, we'll send you a shipping confirmation email with a link to your tracking information so you can keep an eye on your ice cream's journey.
• Merchandise is shipped from a separate facility than our frozen goods and may arrive on a different date.
  Questions? Email orders@saltandstraw.com. 

We ship to all US states, except Alaska. We can only ship to physical addresses, so no PO boxes please.

We are not able to ship to PO boxes.

Our packages don't require a signature—this is to make sure your ice cream doesn't get sent back to a shipping facility. If you're not home at the time of delivery, your package will be left outside your door. We highly recommend that you store your pints in a freezer as soon as possible to prevent thawing.

Don't panic! As long as your ice cream is still "refrigerator-cold" to the touch, your pints can be safely stored in your freezer with no reduction in quality.

Our ice cream is packed with just enough dry ice to evaporate before you open your package. However, if any dry ice remains, do not touch it. Leave the dry ice inside the box and place the box in a well ventilated area (such as outside or in a garage) away from children and pets, allowing it to dissipate naturally.

Never attempt to seal dry ice in a jar or closed container, as it may cause injury. Please read the enclosed dry ice safety instructions carefully.

Salt & Straw is not liable for any damage or injury resulting from improper handling of dry ice.

Due to the perishable nature of our products, we do not accept returns or exchanges. However, all ice cream orders are backed by our Melt-Free Guarantee. If your ice cream does not arrive frozen, we will gladly reship your order.

For questions, please email orders@saltandstraw.com.

We do not offer scheduled delivery at this time. However, if you live near a Salt & Straw scoop shop, you can order through Instant Delivery and schedule your order to arrive as early as the next day.

All nationwide shipping ice cream orders require a minimum of five pints.

Don’t worry! Ice cream orders are backed by our Melt-Free Guarantee. If your ice cream doesn’t arrive frozen, we’ll reship it at no additional cost.

Questions? Reach out to us at orders@saltandstraw.com

To ensure your order arrives safe and sound, merchandise items (non ice cream products) are shipped separately from ice cream orders. Merchandise is typically sent via Ground service, which may take a few extra days to arrive.

Unfortunately, we cannot change addresses once orders have been submitted. We have language on our checkout page to remind folks to double check their shipping information before hitting submit. Salt & Straw is not responsible for unclaimed or returned orders due to incorrect or undeliverable addresses entered by the user.

We now offer instant pickup and delivery. Simply select the Instant Pickup & Delivery option on our website, enter your preferred location, pick your goodies, and enjoy.

Craving a scoop? Head to our Scoop Shops page and select your location to see the menu, address and hours for each shop.

Once we have your application, someone will be in touch with you soon.

Explore our jobs on our website here.

We're so excited you want to be part of the Salt & Straw team! To learn more about starting a career, check out our website here.

We’re not exploring franchising at this time. Our focus is on supporting our shops, serving our neighborhoods and keeping our kitchen running smoothly.

Hopefully, we’ll be scooping in your city soon!

Pricing varies by state and region, so costs may differ depending on the shop you visit.

If you'd like to share your experience with our guest experience team, feel free to send us a message at hello@saltandstraw.com. We hope to hear from you soon!

For new shop opening information, we recommend keeping an eye on our website and social media channels for updates. More information will be available once the dates are set!

We're thrilled to hear our scoopers showed you such kindness during your visit!

If you'd like to share your experience with our guest experience team, feel free to send us a message at hello@saltandstraw.com. We love to share the love with our shops!

Recurring Billing Policy for Pints Club Subscriptions:

By enrolling in any of our auto-delivery plans, you agree to purchase a recurring subscription and receive shipments based on the delivery frequency you select- unless you pause or cancel your subscription in advance.

Your credit card will be charged the full amount for each shipment when the order is processed. You will receive an email notification three days before the scheduled charge, giving you the opportunity to modify, skip, or cancel the upcoming order.

Please note: If payment has already been processed, cancellation will not stop the shipment. We are unable to cancel or refund orders once payment has been completed.

You may pause or cancel your subscription at any time before your next payment is processed by signing in to your account:

• To view upcoming deliveries, go to “Delivery Schedule.”
• To skip a delivery, click “Skip.”
• To cancel a subscription, go to “Subscriptions,” then click “Edit.” Scroll to the bottom of the page and select “Cancel Subscription.” Choose your reason for cancellation and confirm by clicking “Proceed.”

You can pause or cancel your subscription anytime before your payment is processed by signing into your account. 

Once logged in:

• Click "Manage Subscriptions" to view upcoming deliveries.
• To skip a delivery, click "Skip."
• To cancel a subscription, click "Subscriptions" > "Edit" > scroll down and click "Cancel Subscription." Choose a cancellation reason and confirm by clicking "Proceed."
• To change your next order date, go to "Subscriptions" > "Edit." Choose a new charge date, then click "Update" next to the shipment date.

Important: Canceling your subscription does not cancel any pending orders. If your payment has already been processed, we cannot cancel or refund the order.

We’re sorry you haven’t received your digital gift card. Please email us at hello@saltandstraw.com, and we’ll help track it down.

Yes! We offer digital gift cards that can be redeemed in person at any of our scoop shops, as well as for local pickup and delivery orders. For gift cards redeemable toward nationwide shipping orders placed on www.saltandstraw.com, please email us at hello@saltandstraw.com.

Yes! We offer prepaid gift subscriptions in 3, 6 or 12 month options. You can choose from our monthly rotating flavors, best sellers or dairy-free favorites.

The full cost of the subscription is charged upfront.

Nothing’s better than surprising someone with our ice cream- but melted ice cream is no fun. Please make sure the recipient will be home to open the package and get everything into the freezer as soon as possible.

Questions? Email orders@saltandstraw.com- we’re happy to help!

Physical gift cards are currently available for purchase in stores only.

Check the balance on your Salt & Straw gift card here.

Yes! We would absolutely love to help you with your large order. You can find details on our bulk ordering page HERE. Please note that we require a minimum of 2 weeks to send large orders and our minimum for bulk order placement is 25 ice cream shipments heading to different destinations. 

To place a bulk order:

• Download the order form HERE.
•  Visit our website at www.saltandstraw.com to view our current products and flavor offerings.

Please note: We ship ice cream in quantities of 5 or 6 pints per pack. Ice cream needs extra TLC when being shipped, and we've found that this quantity is the best way to keep your treats in good shape.

• Complete the order form and include all the recipient information, product specifics, and flavor information. Be sure to check your addresses for accuracy!
• Once completed, upload your order form HERE. Because we want to make sure our ice cream team has everything needed for packing up your shipments, please submit the order form at least 2 weeks prior to your preferred delivery date. Please note: We only ship to US addresses and cannot ship to PO boxes.
• Once we receive your order form, we will contact you to review and provide a quote. Once your quote is approved, we will begin organizing your order!

Thanks for thinking of Salt & Straw to send a special treat!

Unfortunately, we are currently not offering full-service catering. However, we have options for bulk ordering, which you can view here. Questions? Email orders@saltandstraw.com.

In addition to our classic flavors, which are always on the menu, we release limited-edition flavors about every four weeks.

Follow us on social media @saltandstraw and sign up for our newsletter to stay updated on new flavor launches!

At Salt & Straw we are very proud to live the life most chefs dream of, the freedom to constantly create new flavors and bring new ideas to life. Living this dream means some flavors have to move out of the spotlight for others to shine. However, we are suckers for nostalgia! Keep an eye out for any last-chance pints where we bring back blasts from the past.

You can find nutrition and allergen details for each flavor under the “Allergens” tab located beneath the flavor description and on ice cream pack pages.

A few important notes:

• Our ice cream does not contain eggs unless otherwise noted.
  
• All of our ice creams are gluten-free unless wheat or gluten is listed under allergies on the product detail page.
  
• For those with severe nut allergies, please note that we process and use both tree nuts and peanuts in our kitchens.

Yes! We’re committed to keeping at least 20% of our menu dairy-free year-round, so our dairy-free friends can always enjoy a treat with us.

No, all of our flavors contain sugar. Sugar plays an essential role in the freezing process and, of course, adds sweetness.

Our co-founder and head ice cream maker, Tyler, along with our R&D team, is always exploring new ways to innovate how we make ice cream. We’ll be sure to share the news when we crack the code on a deliciously creamy sugar-free recipe.

Many of our flavors are gluten-free, but we’re not gluten-free certified since we process gluten in our kitchen. All of our ice cream is made in the same facility.

If you have a gluten allergy or sensitivity, please keep this in mind.

You can find allergen information on each flavor’s product page under “Ingredients, Allergens & Nutrition Facts.”

For guests with severe nut allergies, please note that we process and use both tree nuts and peanuts in our kitchen. We take high-risk allergens seriously and follow strict cleaning protocols and testing procedures after each use.

If you’re concerned about cross contact from our dipping wells or cabinets, our team is happy to provide a fresh scoop using an unopened pint, so you can enjoy your treat with peace of mind.

At this time, our products are not kosher certified.

Please review the following privacy notice HERE.

To opt out, select Do Not Sell or Share My Personal Information.