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Ice cream on demand

Never have an empty freezer. Stock up with your favorites every month.

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Frequently Asked Questions

Ice cream is shipped Monday – Thursday. Orders typically ship 1-4 business days after order placement. Transit typically takes 1-2 days.  Merchandise is shipped from a separate facility than our frozen goods and may on a different date.

Please keep in mind that we do not ship ice cream over the weekends. 

Once your order has been fulfilled, we'll send you a shipping confirmation email with a link to your tracking information so you can keep an eye on your ice cream's journey. Questions? Email

We do not offer scheduled delivery. However, if you live close to a Salt & Straw scoop shop you can orderInstant Deliveryand schedule arrival for the following day.

In addition to our classics that are always on the menu, we launch limited-edition flavors every four weeks or so. Follow us on social media at @saltandstraw, and signup for our newsletter to stay updated on when our new flavors launch.

You can pause or cancel your subscription at any time before your payment is processed by signing into your account. 

  • Once logged in, click on "Delivery schedule" to see all upcoming deliveries for your subscriptions.
  • To skip a delivery, click "Skip."
  • To cancel a subscription, click "Subscriptions" and "Edit." Scroll down to the bottom of the page and click on the "Cancel Subscription." Select the cancellation reason and confirm the cancellation by clicking "Proceed."
  • To edit your next order date, click "Subscriptions" and then click on "Edit." You will be taken to a page where you can edit the next order date for your subscription. Once you select the new charge date you can click on the "Update" next shipment date.  

Please note, if you cancel your subscription it does NOT cancel any pending orders. If payment has already been processed, canceling your subscription will not cancel the shipment. Once payment has been processed, we are unable to cancel or refund the order. 

Unfortunately, we cannot change addresses once orders have been submitted. We have language on our checkout page to remind folks to double check their shipping information before hitting submit. Salt & Straw is not responsible for unclaimed or returned orders due to incorrect or undeliverable addresses entered by the user.