We ship our ice cream via Ground or 2Day Air service - contingent on ship to destination. We pack our pints in an insulated box with enough dry ice to ensure that the goods stay frozen for up to two days while in transit.
We love nothing more than sharing ice cream across the U.S., but it takes a little extra bit of care to get orders safely to your door. Each box is safely hand-packed using our recyclable insulated box liners and slabs of dry ice to ensure a frozen arrival. Dry ice requires special shipping and handling processes by our delivery partners. We’re continuing to explore opportunities for lower shipping costs - that way, there's more for the sprinkles.
While shopping, please keep in mind that we will add shipping fees when you checkout.
While we do our best to always ship orders as fast as possible, timelines may be extended due to weather, demand, and other unforeseen events. Typically, your order will ship 1-3 days after being placed. Please keep in mind that we do not ship ice cream over the weekends.
Once your order has been fulfilled, we'll send you a shipping confirmation email with a link to your tracking information so you can keep an eye on your ice cream's journey! Questions? Email firstname.lastname@example.org.
Nope! Our packages don't require a signature - this is to make sure your ice cream doesn't get shipped back to a shipping facility. If you're not home at the time of delivery, your package will be left outside your door. We strongly recommend that you unpack your pints as soon as possible to prevent unwanted thawing.
All Salt & Straw products are shipped with dry ice. Each shipment is packed with just enough dry ice to disappear before you open your package; but if you open your package to find pieces of dry ice still remaining, DO NOTTOUCH the dry ice. Leave it in the box, and put the box outside (or in a garage) so that the dry ice can naturally dissipate. Ensure that children or pets will not be able to access the box. Do not attempt to seal the dry ice off in a jar or container, as it may cause harm. Please carefully read the dry ice warning instructions, which are included in every package. Salt & Straw will not be held liable for any damage caused by improper handling of dry ice material.
All ice cream orders are final. Your ice cream order is always backed by our "Melt-Free Guarantee." If your ice cream doesn’t arrive frozen, we’ll reship your order and do what we can to make it right.
If you experience a delay in transit that affects the quality of your ice cream delivery, no worries! Your ice cream order is always backed by our "Melt-Free Guarantee." If your ice cream doesn’t arrive frozen, we’ll reship your order and do what we can to make it right.
Because we want your full order to arrive safe and sound, non-ice cream items (socks, hats, t-shirts, etc.) are usually shipped separately from your ice cream order. We typically ship these items via Ground service which can take a few more days of transit time to reach you. If you need your item to arrive sooner, not to worry! You can reach out to us via email at: email@example.com and we'll be happy to help get your order to you sooner.
We ship our ice cream using ClimaCell insulated box liners. ClimaCell ismaterial made from renewable plant-based components and paper. It is fully curbside recyclable, making it the ideal replacement for unsustainable insulators like Styrofoam. To learn more ClimaCell packaging materials, click here!
We are now offering a contact-less way to order pints for pick-up and/or delivery directly through saltandstraw.com. Simply select the “Local Delivery/Pickup” option on our website, enter your preferred location, pick your ice cream, and enjoy! We have also partnered with other delivery companies such as ChowNow and Postmates.
We have temporarily put a pause on accepting any new catering requests. We look forward to serving you at your special event sometime in the future.
YES! We’re so excited that you would think of us to be a part of your big event. Whether you’re tying the knot, hosting a corporate retreat, or throwing a party for friends, give your guests the unbelievable. After all, life's too short for ordinary ice cream.
We're currently able to accommodate catering requests in Oregon, Washington, and California. Learn all about our catering program HERE.
Yes! We would absolutely love to help you with your large order. You can find details on our bulk ordering page HERE. Please note that we require a minimum of 2 weeks to send large orders and our minimum for bulk order placement is 25 ice cream shipments heading to different destinations.
To place a bulk order: - Download the order form HERE.
- Visit our website at www.saltandstraw.com to view our current products and flavor offerings. Please note: We ship ice cream in quantities of 5 or 6 pints per pack. Ice cream needs extra TLC when being shipped, and we've found that this quantity is best way to keep your treats in good shape.
- Complete the order form and include all the recipient information, product specifics, and flavor information. Be sure to check your addresses for accuracy!
- Once completed, upload your order form HERE. Because we want to make sure our ice cream team has everything needed for packing up your shipments, please submit order form at least 2 weeks prior to your preferred delivery date. Please note: We only ship to US addresses and cannot ship to PO boxes.
- Once we receive your order form, we will contact you to review and provide a quote. Once your quote is approved, we will begin organizing your order!
Thanks for thinking of Salt & Straw to send a special treat!
Recurring Billing Policy for Pints Club subscriptions: By enrolling in any of our auto-delivery plans, you agree you are purchasing an auto-renewal subscription and will receive deliveries according to the frequency until you pause or cancel. Your credit card will be charged the total cost of each shipment at the time the order processes. You may pause or cancel your subscription at any time before your payment processes by signing into your account, heading to your "My Account" page, and clicking on "Manage Subscriptions." You will receive an email before your payment processes and you will have 3 days to modify, skip, or cancel before your payment processes.
Important Note: If a payment has already processed, cancelling your subscription does not cancel that shipment. We are not able to cancel/refund payments that have already processed.
To manage your Salt & Straw Pints Club subscription, follow these instructions:
1) Log into your Salt & Straw account and go to "Manage Your Subscriptions". A list of your recurring orders will appear.
2) Select the "Manage" option next to the recurring order you want to manage.
Please know that if you cancel your subscription, it does NOT automatically cancel any pending orders. We are NOT able to cancel/refund payments that have already processed. If you receive a tracking number, your order cannot be recalled.
Yes! At this time, we have two different kinds of eGift cards: we offer Scoop Shop eGift cards which are redeemable in-person at each of our scoop shops, and Online Shop eGift cards which are redeemable for orders placed on www.saltandstraw.com to be delivered via nationwide shipping.
Yes! We offer pre-paid gift subscriptions in 3, 6, or 12 month increments. You can choose to send our monthly rotating flavors, our best sellers, or a random assortment of flavors. You will charged upfront for both the cost of the ice cream and the cost of shipping.
In addition to our classics that are always on the menu, we launch limited-edition flavors every four weeks or so. Follow us on social media and signup for our newsletter to stay updated on when our new flavors launch!
No, all of our flavors contain sugar. Sugar plays an important role in freezing ice cream (and, of course, makes it sweeter, too). Our co-founder and head ice cream maker Tyler and his R&D team are constantly experimenting to innovate how we make ice cream. We'll be sure to let you know when we crack the code to a deliciously creamy sugar-free recipe!