Salt & Straw FAQs

Shipping & Delivery

Shipping & Delivery Information

How do you ship ice cream?

When will my order ship?

Where do you deliver?

Do you deliver to a P.O. Box?

Do I need to be home to get my delivery?

Does delivery need a signature?

What if I receive my order and the dry ice is gone?

What is dry ice?

Do you accept returns?

Can I choose a date for my ice cream to ship?

Is there a minimum order?

What if there is a delay in transit?

How do you ship merchandise?

Sustainability & Packaging

What kind of packaging material do you use to ship ice cream? Is it recyclable?

Coronavirus (COVID-19) Update

Safety & Health Measures

What safety measures have been implemented for team members and customers?

Shop Pickup & Delivery

Shop Pickup & Delivery

How can I get ice cream from your local shops?

Do you have all your regular flavors?

Scoop Shops

Scoop Shops

Where are Salt & Straw scoop shops located?

Do you franchise?


Event Requests

Can I place a bulk or large corporate order?


Billing & Subscription

What is the billing policy for Salt & Straw Pints Club subscriptions?

How do I manage my Salt & Straw Pints Club subscription?



Do you sell gift cards?

Can I give a Pints Club subscription as a gift?

Can I surprise someone with Salt & Straw?

How can I find my gift card balance?

Product Information


When do your flavors change?

Where did my favorite flavor go?

Where can I find allergen and nutritional information?

Does Salt & Straw have vegan ice cream?

Does Salt & Straw have sugar-free ice cream?

Does Salt & Straw have GF flavors?

Does Salt & Straw process nuts in their kitchen?

Is Salt & Straw Kosher Certified?

Does Salt & Straw use Carrageenan?

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