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Salt & Straw FAQs

Shipping & Delivery

Shipping & Delivery Information

How do you ship ice cream?

What goes into the price for shipping?

When will my order ship?

Where do you deliver?

Do you deliver to a P.O. Box?

Do I need to be home to get my delivery?

Does delivery need a signature?

What if I receive my order and the dry ice is gone?

What is dry ice?

Why can't I ship my favorite Seattle or Los Angeles flavors?

Do you accept returns?

Is there a minimum order?

Sustainability & Packaging

Why do you ship using foam coolers? Can I recycle these?

Scoop Shops

Scoop Shops

Where are Salt & Straw scoop shops located?

Do you franchise?

Events

Event Requests

Does Salt & Straw cater private events and weddings?

Can Salt & Straw donate to my non-profit or fundraiser?

Billing

Billing & Subscription

What is the Auto Delivery (recurring orders) billing policy?

How do I manage my Auto Delivery (recurring orders)?

Gifting

Gifting

Do you sell Gift Cards?

How does Pint Club Gifts work?

Can I surprise someone with Salt & Straw?

How can I find my gift card balance?

Product Information

Product

When do your flavors change?

Does Salt & Straw have vegan ice cream?

Does Salt & Straw have sugar-free ice cream?

Where can I find allergen and nutritional information?