Salt & Straw FAQs

Coronavirus (COVID-19) Update

Update 3/23: There’s nothing we hold more dear than the safety of our teams, customers, and communities. With a heavy heart we have decided to temporarily close our doors.

What is Salt & Straw doing in response to the coronavirus (COVID-19)?

Can I get Salt & Straw without going to the shops?

Shipping & Delivery

Shipping & Delivery Information

How do you ship ice cream?

What goes into the price of shipping?

When will my order ship?

Where do you deliver?

Do you deliver to a P.O. Box?

Do I need to be home to get my delivery?

Does delivery need a signature?

What if I receive my order and the dry ice is gone?

What is dry ice?

Why can't I ship my favorite Seattle or Los Angeles flavors?

Do you accept returns?

Is there a minimum order?

Sustainability & Packaging

Why do you ship using foam coolers? Can I recycle these?

Scoop Shops

Scoop Shops

Where are Salt & Straw scoop shops located?

Do you franchise?


Event Requests

Does Salt & Straw cater private events and weddings?

Can Salt & Straw donate to my non-profit or fundraiser?


Billing & Subscription

What is the Auto Delivery (recurring orders) billing policy?

How do I manage my Auto Delivery (recurring orders)?



Do you sell Gift Cards?

How does Pint Club Gifts work?

Can I surprise someone with Salt & Straw?

How can I find my gift card balance?

Product Information


When do your flavors change?

Does Salt & Straw have vegan ice cream?

Does Salt & Straw have sugar-free ice cream?

Where can I find allergen and nutritional information?