Salt & Straw FAQs

Shipping & Delivery

Shipping & Delivery Information

How do you ship ice cream?

When will my order ship?

Where do you deliver?

Do you deliver to PO Boxes?

Do I need to be home to get my delivery?

What if I receive my order and the dry ice is gone?

How do I handle the dry ice?

Do you accept returns?

Can I choose a date for my ice cream to ship?

Is there a minimum order?

What if there is a delay in transit?

How do you ship merchandise?

Can I adjust my shipping address?

Instant Pickup & Delivery

Instant Pickup & Delivery

Do you offer contactless pickup and/or delivery?

Scoop Shops

Scoop Shops

How can I find my local scoop shop?

Do you franchise?


Event Requests

Can I place a bulk or large corporate gift order?

Does Salt & Straw offer catering services?

Ice Cream Subscriptions

Billing & Subscription

What is the billing policy for Salt & Straw Pints Club subscriptions?

How do I manage my Salt & Straw Pints Club subscription?



Do you sell gift cards?

Can I give a Pints Club subscription as a gift?

Can I surprise someone with Salt & Straw?

How can I find my gift card balance?

Product Information


When do your flavors change?

Where did my favorite flavor go?

Where can I find allergen and nutritional information?

Does Salt & Straw have vegan ice cream?

Does Salt & Straw have sugar-free ice cream?

Does Salt & Straw have GF flavors?

Does Salt & Straw process nuts in their kitchen?

Is Salt & Straw Kosher Certified?

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