Shipping & Delivery Information

So You Just Made The Most Delicious Decision. Now What?

Once your order has been placed, it typically takes 1-4 business days to ship + 1-2 days of transit time. We're not able to adjust or place orders on hold once they’ve been placed, so please keep that in mind before placing your order! Once your treats are on their way to you, you’ll receive a confirmation email with tracking information. To check your order status, sign up for a Salt & Straw account HERE.

To ensure your ice cream is delivered frozen and ready to enjoy, we ship orders Monday through Thursday. While we do our best to always ship orders as fast as possible, fulfillment timelines may become extended due to weather, demand, and other unforeseen events.

Time To Unbox The Unbelievable

We ship ice cream with enough dry ice to keep it frozen until it arrives at your doorstep. Please use caution when unpacking and don't handle dry ice with bare hands. Instead, leave it outside or in the garage and allow it to evaporate. For more information on how we ship ice cream, please see our FAQs.

Your Order Is Covered With Our Melt-Free Guarantee

We know melted ice cream is a bummer. We work hard to make sure your ice cream arrives frozen, but unforeseen delays or weather events can happen. Enter: our Melt-Free Guarantee. Our promise to you is if your ice cream doesn’t arrive in top-notch shape, we’ll set you up with a fresh batch. Just send us an email at orders@saltandstraw.com and we’ll get you taken care of.