Shipping & Delivery Information

Thank you so much for thinking of us to send a treat!

We ship ice cream Monday through Friday with either 2Day or Ground shipping options. Typically, orders placed before noon (12pm PST) on Wednesday will ship the same week. While we do our best to always ship orders as fast as possible, timelines may be extended due to weather, demand, and other unforeseen events. You’ll receive an email with tracking information when your order is ready to be picked up by the shipping carrier.

Please note, we do not ship ice cream on weekends.

For more information on shipping ice cream and other conundrums, please see our FAQs.

If you'd like to check your order status, sign up for a Salt & Straw account HERE.

Your ice cream order is always backed by our "Melt-Free Guarantee." If your ice cream doesn’t arrive frozen, we’ll reship your order and do what we can to make it right.

To contact us regarding your Salt & Straw order, please email us at:

You can also file a damaged shipment claim HERE and we'll be in touch asap to take care of you!